How to Change the Destination Account for a Pending Transaction
Sometimes, a downtime with your default bank account may prevent us from processing your payout. When this happens, you’ll receive a notification asking you to switch to a new account. Not to worry — the process for doing this is pretty simple. Come along, we’ll show you.
A Simple Guide to ‘Switching To a New Account’
Step 1
On the payout tab, find the ‘UNPAID’ transaction and click on it.
Step 2
Click on the account you want to switch to.
Step 3
Confirm the Account Switch by clicking ‘Yes, Confirmed.
Or
Step 2
Click ‘Connect New Account’
Step 3
Fill in your new account details. Once your details have been green checked, click on ‘Confirm Update.’
Step 4
An OTP will be sent to your registered email address. Input the OTP in the space provided and click on ‘Confirm Update.’
Step 5
Select the newly added account by clicking on the small circle next to it.
Step 6
Click on ‘Yes, Confirmed.’
GOOD TO GO!
Congratulations! You have successfully switched the payout destination for the transaction and will receive your payout into the new bank account you have provided. Never forget that getting stuck is a myth over here! Don’t hesitate to contact our support team if you need any assistance.
